In the steps that follow, we create a service account that the Gmail connector uses to index emails.
To enable Amazon Kendra to access and index emails from Gmail accounts within the organization and perform intelligent search on them, it’s essential to configure your organization’s Google Workspace. Administrator account credentials to Google Workspace and the Google Cloud console.A Google Workspace account and an organization for your business with one or many users that have access to Gmail.To enable the Gmail connector for Amazon Kendra, you need the following: After the configuration is complete, we can synchronize the data source to index the documents, allowing you to perform intelligent search on the Amazon Kendra index. In our solution, we ingest emails and attachments from Gmail by configuring the new Gmail data source connector to filter for emails that meet a certain filter criterion. After you create an Amazon Kendra index, you can create one or many data sources and configure them to start ingesting documents from the data source. Solution overviewĪ data source is a data repository or location that Amazon Kendra connects to and indexes your documents or content. This post walks you through the process of configuring the Gmail connector for Amazon Kendra for your organization’s Google Workspace, allowing you to index emails based on a defined scope and take advantage of the intelligent search capabilities of Amazon Kendra. You can now use the Gmail connector for Amazon Kendra to index emails and email attachments in Gmail, and search for answers to your questions on this content using intelligent search in Amazon Kendra, powered by machine learning (ML). Performing an intelligent search on email interactions with coworkers can help find answers to questions, thereby improving employee productivity and enhancing the overall customer experience for the organization.Īmazon Kendra is a highly accurate and intelligent search service that allows your users to search unstructured and structured data using natural language processing (NLP) and advanced search algorithms. For any organization, emails contain a wealth of information, which could be within the subject of an email, the message content, or even email attachments. Gmail for Business is part of Google Workspace, which provides a set of productivity and collaboration tools like Google Drive, Google Docs, Google Sheets, and more. Many organizations use Gmail for their business email needs.
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